Assistant Manager

This is a diverse and extremely challenging "hands on" role assisting the Chalet Manager who has overall responsibility for every aspect of the chalet operation and for the performance of each individual member of the chalet team. The main emphasis in this role is on customer service, the key objective being to deliver a world-class hospitality service and to create unique and memorable holiday experiences for every client.

You will be expected to fulfil the following responsibilities:

• customer service delivery + guest satisfaction (inc catering, transport, skiing, aprés ski, games/entertainment, child care, technology/communications)
• proactive communication with guests to ensure all queries are answered and any special requests are met at the earliest opportunity
• housekeeping (laundry, cleanliness and presentation throughout the chalet)
• general chalet maintenance
• general hygiene, health and safety standards
• local supplier relations
• assisting with management of the chalet budgets