Chalet Manager

This is a diverse and extremely challenging "hands on" role with overall responsibility for every aspect of the chalet operation and for the performance of each individual member of the chalet team. The main emphasis in this role is on customer service, the key objective being to deliver a world-class hospitality service and to create unique and memorable holiday experiences for every client.

You will be expected to fulfil the following responsibilities:

management, training and development of the chalet team
customer service delivery + guest satisfaction (inc catering, transport, skiing, aprés ski, games/entertainment, child care, technology/communications)
proactive communication with guests to ensure all queries are answered and any special requests are met at the earliest opportunity
housekeeping (laundry, cleanliness and presentation throughout the chalet)
general chalet maintenance
general hygiene, health and safety standards
local supplier relations
managing chalet budgets
completion of all financial and non-financial paperwork
communication with guest relations pre arrival + post departure